43rd Annual Spring Trade Expo, being held March 5-6, 2017 in Ocean City, MD. The tradeshow is exclusively for the hospitality trade industry and is always a terrific event.
Countless product innovations will be showcased, offering first-hand opportunities to experience the latest trends in the hospitality industry. With 400 exhibit booths, this is far more than just a trade show, it is a complete learning experience. Educational sessions have been designed to help attendees find the inspiration for enhancing their company (and this time of year – we all need inspiration!!).
Industry leader Bob Brown has been scheduled to present “Turn Your Staff into Sales Superstars – How to Not Leave $$ on the Table – 8 Keys to Dining Sales Success” The target audience will be Foodies – Owners, Managers and Supervisors. Bob will explore these angles; how much money are you leaving on the table with robotic order takers? During this program, learn 8 steps to help move your staff to star status by helping them break the yes/no habit, giving them guided tours of your products, upsell without being pushy while enhancing the guest experience.
He’ll also share “Service Excellence for Lifetime Loyalty – How to Handle Today’s Demanding Customer.” This target audience is lodging and dining. In today’s review driven, word-of-mouth marketing travel world, learn how you can win over customers through 5 proven steps to give your business the service edge. We will examine the process of creating a winning service culture while learning how to turn dissatisfied customers into some of your most loyal advocates and in turn, helping your reviews. Bob is a regular featured speaker at Chicago’s National Restaurant Association show as well as the Las Vegas Nightclub and Bar Show.
Make plans to attend. Expo hours are Sunday March 5th 11AM – 5 PM, and Monday March 6th 11 AM – 4 PM. Guests must be 21 to attend. FREE pre-registration is available until February 24th. After that you can register on site for $15 (make sure you take a business card with you to prove you’re in the hospitality industry).